Customer Service

Here are some of the frequently asked questions by our attendees, faculty and sponsors. If you have more questions about our seminars, products or policies please email us at info@theseminargroup.net. As a member of the Better Business Bureau we pride ourselves on our customer service. Please let us know how we can help.

FAQ

Click a question to go to the answer below.

 

What products do you offer?

Live Seminar
Live attendance at the seminar and an electronic copy of the course materials. A copy of printed written materials can be added to your cart at a discounted rate which you would receive at the seminar.


Live Webcast
Live attendance via your computer or mobile device. This registration type allows for a single viewer. Please call our office for group viewing prices. Prior to registration check the SYSTEM REQUIREMENTS. Registration includes a link to the Materials Download. A copy of printed written materials can be added to your cart at a discounted rate which would be mailed to you after the seminar.

On Demand
Video recording you can watch on your computer or mobile device. This registration type allows for a single viewer. Please call our office for group viewing prices. If you would like to order individual session call our office for pricing. Prior to registration check the SYSTEM REQUIREMENTS. Order includes a link to the Materials Download. A copy of printed written materials can be added to your cart at a discounted rate.

DVD Homestudy
DVD video recording of the seminar. You can watch on your TV or computer. Order includes a link to the Materials Download. A copy of printed written materials can be added to your cart at a discounted rate. Shipping charges may be applied if packages are mailed out of the USA.


CD Homestudy
CD audio recording of the seminar. You can listen to on your stereo or compatible computers. Order includes a link to the Materials Download. A copy of printed written materials can be added to your cart at a discounted rate. Shipping charges may be applied if packages are mailed out of the USA.


Materials Download
Link to a PDF of all materials handed out at the seminar. This product does not qualify for credits.



Printed Materials
3 ring binder of all printed materials handed out at the seminar. This product does not qualify for credits. Shipping charges may be applied if packages are mailed out of the USA.



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What are the system requirements for the live webcast?

Click here for a downloadable copy.

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What are the system requirements for on demand?

Click here for a downloadable copy.

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Can I get credits for this product?

We will apply for CLE Credit for the state where we are holding the seminar. We also apply for other credit types; see the credit section of the seminar you are interested in for more information on that seminar and which credits apply to each product for that seminar. If you don’t see the credits, we can apply for them. The Seminar Group won’t apply for a credit until you have registered, but if we are not approved, we will offer you a full refund. If you have further questions about the credits please contact info@theseminargroup.net or call 1-800-574-4852.

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What is WSBA Other Nexus Credit?

Here is the explanation from the Washington State Bar Association about Other Nexus Credits:

AS of January 1, 2016 attorneys are required to earn 45 credits over three years. Of these hours, a minimum of 6 credits need to be in ethics and professional responsibility. 15 credits need to be law and legal credits. The remaining 24 credits can be earned in other CLE categories classified as “other”. For a more detailed explanation please see Rule 11 Mandatory CLE.

http://www.wsba.org/~/media/Files/Licensing_Lawyer%20Conduct/MCLE/APR%2011-2016.ashx

If you have further questions about the credits please contact info@theseminargroup.net or call 1-800-574-4852.

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How is my product shipped?

After the date of the seminar homestudies will be edited and then sent approximately three weeks after the seminar. The On Demand and Electronic Course Material will be emailed to you approximately three weeks after the seminar. CD or DVD Homestudies and Printed Course Material are sent through the US Postal Service via priority mail. Shipping charges may be applied if packages are mailed out of the USA.

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What forms of payment do you accept?

You can pay with a credit card (visa, master card or amex) or choose the "Request an Invoice" option and pay by check.

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Can I register online but mail a check for payment?

Yes. When you get to the payment screen of the registration process choose the option to “Request an Invoice”.

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Where can I get a W-9 form for The Seminar Group?

You can download a copy of the seminar groups W-9 form by clicking here.

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Do you accept walk-in registrations?

We will accept walk-in registrations provided that there is still space left at the event.

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Can I attend only a portion of the seminar?

For some seminars there is a fee for attending either day one or day two only. There may also be a fee for attending only certain sessions. If you do not see a fee for the portion of the seminar that you would like to attend please contact info@theseminargroup.net or call 1-800-574-4852.

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Do you offer group discounts?

For most seminars there is a discount when two or more attorneys register from the same company. Choose the two or more rate. Please note this is a per person price. If you have a large group that would that you would like to attend please contact info@theseminargroup.net or call 1-800-574-4852.

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Is food provided at the seminar?

For most seminars we provide light refreshments prior to the seminar and during the breaks. We do not provide lunch unless it is listed on the agenda. For some seminars we will also list on the agenda a networking reception following the seminar that will include light refreshments.

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How do I cancel?

We will refund your tuition, less a $50 cancellation charge, if we receive your cancellation 6 days prior to the start of the seminar. If we do not receive your cancellation by the deadline we will not refund your tuition, and you will continue to be billed if you have not yet paid.

You may at any time:

  • Substitute another person free of charge
  • Request a credit voucher for the full amount, which can be applied to any of our upcoming seminars within a year of its issue date
  • Change your registration to a homestudy (additional fees may apply)

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How do I become a sponsor?

If you are interested in becoming a sponsor, go to our sponsorship page for more information.

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How do I become a speaker?

The Seminar Group is always looking for speakers on a wide variety of topics. If you have a topic you would like to speak on or suggestions on a new seminar topic you are interested in along with your bio or resume, please contact info@theseminargroup.net or call 1-800-574-4852.

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Does The Seminar Group organize In House training?

The Seminar Group is on hand to organize your next employee or member education event. We can plan anything from a one hour seminar to a multi-day conference. We have the capability of providing even remote workers/members access to training via live webcast. Let us know your needs by answering a few questions. We are happy to schedule a time to discuss the details and make your event a success! Click here to send an email to info@theseminargroup.net and fill out the questionnaire or call 1-800-574-4852.

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How do I add myself to or remove myself from the mailing list?

Our add to mailing list and remove from mailing list page is still under construction. Until we have finished the page please email  us by choosing one of the following: 

Add Your Name to Our Mailing List

Remove Your Name from our Postal List

Remove Your Name from our Email List

 

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